Mardi Gras Casino

Help/FAQ

If you are unable to find the answer to your question below then please do not hesitate to contact our online customer services team at playersclub@mgwva.com or toll free at 800-224-9683.

 

My Mardi Gras 

What is My Mardi Gras?

  • Access your Player's Club account online
  • View your available Player's Club point balance
  • View current and exclusive offers
  • Learn about upcoming events first
  • Play some of your favourite slots and table games online
  • Earn a play bonus daily
  • Access your account on any device, anytime, anywhere

Is there any cost to register?

No! Membership in the Mardi Gras Casino & Resort Player's Club and My Mardi Gras is completely free.

How do I register?

New User? Click here to sign up now!

How do I check my points balance?

Your points balance is available on your home page once you have logged in to your account.

My points don’t look right.

We are sorry to hear that, feel free to contact us here and we will be happy to assist you.

How can I update my address or phone number?

Please visit our Mardi Gras Casino & Resort Player's Club and a friendly Player's Club Representative will be happy to assist you.

I can’t add/link my account.

Our apologies, feel free to contact us here and we will be happy to assist you.

Back to top

 

Player's Club

How do I register for Player's Club?

  • Must be 21 & have valid photo ID (includes valid driver's license, state issued photo I.D., military I.D. or passport)
  • Visit Player’s Club inside Mardi Gras Casino & Resort and a helpful Player’s Club Representative will sign you up in minutes!

How do I use my card?

If playing at a slot machine, insert your Player’s Club card into the slot machine before beginning to play. Verify the card has be inserted correctly and your name shows up.

Do I have to receive emails? I don’t like spam.

No. Emails can be opted out of very easily but promotions and offers are given out through emails, so you may not want to miss those. Emails are sent out occasionally, so as not to crowd your inbox. Email addresses are kept private.

Can I earn Player’s Club point playing poker and table games?

Yes! Have your dealer swipe your Player’s Club card at your table when you begin play.

Player’s Club Hours of Operation:

  • Sunday-Thursday: 9 AM – 1 AM
  • Friday-Saturday: 9 AM – 3 AM

Back to top

 

Account Problems

I am unable to register

Using the details provided on registration we validate the identity of all registrants to ensure users are aged 21 and over as per our responsible gaming policy. We do not allow users to register unless they are at least 21 years old. If you are over 21 but we are unable to confirm your identity using the details provided we cannot proceed with your registration. Please check these details and try again.

I have forgotten my password.

You can request to reset your password by visiting our Forgot Password page, or contacting our customer support team at support@my.mgwva.com or 888-789-7829.

I have forgotten my username.

You can request your username by contacting our customer support team at support@my.mgwva.com or 888-789-7829.

I am having problems playing your games - what can I do to prevent this?

Please avoid downloading large amounts of data while playing our games e.g. music/video files. This can take up a large percentage of your internet bandwidth and therefore reduce the quality of your connection to our games Lobby.

Although you may be able to access other sites or web-based applications without any problems, you may still experience issues with our games, as they require a constant exchange of data, as opposed to a single transmission of data, which is used to view a webpage for example. If you are using a mobile broadband device to play our games, you may want to consider upgrading to a stable broadband connection
(a physical cable connection is preferable).

What software do I need installed to play our games?

All of our games require Adobe's Flash Player which can be downloaded for free here.

What are your minimum computer requirements?

Personal Computers (PC):

Windows XP, Vista, 7
1GHz Processor
500MB RAM
1024x768 Screen resolution
Broadband Internet connection
Browser: Internet Explorer 7, Firefox, Google Chrome, Opera or Safari Apple Macintosh (Mac):

Please note that due to compatibility issues with Adobe Flash software and Apple hardware, we can't guarantee the stability of our games when using an Apple Mac.

When I try to launch a game I get frequent connection timeout error?

Please check your proxy/firewall setting if port 7508 is allowed access, some of the games work better if this port is open. If you are accessing the website from a corporate network or a secure network this may be a problem, you could try some of the other titles as not all the games require this port. Alternatively you can access the website from some other network like from your home.

When I launch a game I get a warning about something is try to access port 7508, is this normal?

Yes, This is normal as some of our games do use the port 7508, please click allow or add it as an exception to your firewall or proxy. If you are unable to do so you could try some of the other titles as not all the games require this port.

Back to top

 

Virtual Credits

What are virtual credits?

Virtual Credits are a non-cash value form of currency that allow you to experience online gaming with Mardi Gras.
You can use virtual currency in our instant play.

How much are virtual credits worth and can I buy and withdraw them?

How much are virtual credits worth and can I buy and withdraw them?

Virtual credits hold no cash value. They cannot be purchased. To qualify for additional virtual credits please review the terms of our current promotions page for more information. As they hold no cash value virtual credits can never be withdrawn.

How do I get virtual credits?

There are three ways virtual credits are given

  1. Registration: When you register an account, you are given a one time bonus of virtual credits

  2. Daily Login Bonus:Daily bonus credits are available to players who log in to an existing Mardi Gras account 24 hours after their last login.
    Please refer the the bonus count down timer, available once you login to your account. This timer displays the amount of time left until your receive your next daily bonus. 

  3. Bonus Code Promotions: As an existing player, you'll also often qualify for additional credits through promotions. Please check back often, as we are always updating.

What can I spend my virtual credits on?

You cannot use your virtual credits to purchase goods. Virtual credits can only be spent on instant play games at Mardi Gras Live.

Back to top